First let me start by saying I loved my tree, it was beautiful the first 3 years, very easy to assemble. It was a prelit tree, when you attach each section, it lights up. I called the company last year, the 4th year, warranty was only good for 3 years, because I noticed we had a lot of lights out. Ultimately, after trying several things, the man I spoke with was unable to resolve the problem. This year more lights are out so I called again. After chatting about the problem the person told me it sounded like a strand was out (even though the lights that were out spanned all sections) to remove the strand and add my own lights. I tried to remove the strand and when I got to the plug and unplugged it other lights went out. So now I have a partial strand removed only to find out that the advice given was incorrect. So I called and was told I shouldn’t have tried to remove the strand. I also asked why my master bulbs would blink off every time I tried to replace one and was told I have to unplug the tree first then replace it. So I wanted to place an order for more master bulbs…THEY DON’T HAVE ANY and expect them later this month. It is 5 weeks into Christmas and they DON’T HAVE ANY MASTER BULBS, the ones that light up the strand. This is unexceptionable. The trees are too sensitive, if a bulb goes out and you don’t notice and change it quickly it causes other bulbs to burn out, you have to unplug the tree to change the master bulb, if you don’t it burns out the new bulb and now this close to Christmas they don’t have any master bulbs. Very disappointed, these trees are too expensive to have this kind of trouble, conveniently after the warranty has expired! Now I have a tree with a partial string of lights disconnected from the branches and hanging from the tree, no master bulb to rectify some of the problem and the tree should’ve been fully decorated by now! Again, very disappointed, no real help from customer service, no interest in any compensation. I used live chat which told me to remove the strand and telephone who told me I shouldn’t have removed the strand and to unplug the tree to replace the master bulb.