Not good I ordered a flip tree the pedal was broken when it came. I was all excited about having a tree to decorate after talking to customer service I have to find a fed x contact them to ship the broken tree back and than they will send a new one mind you this tree is over 100 pounds when I asked for a discount on the tree for the inconvenience I was told that is not how that works when I asked to speak to a manager I was told that would be a bigger inconvenice and it would be hours waiting. Do yourself a favor DO NOT ORDER a BALSAM hill on line go into a store so the return if it is broken can be easily made in the store