***** UPDATE I have been contacted on Face Book and received a call. Apparently once the order is in the warehouse they cannot change/cancel it. Not sure how hard it is to call them up and say "Please change BOX Y for the bigger box X", don't think printing a new label would cost them anything. I was also told that during this time it can take 5 to 7 days for orders to arrive. We shall see what happens at the end of this month. I will now set-up my old backup tree just in case. ***** UPDATE Order still not shipped, this is now 7 days since order was placed. I have asked them to change the order via FB and E-mail to the bigger tree however if the tree is coming late and it is smaller I will make sure that no one will be at home to sign for it. UPS will have to return it back to them and I will just get my money and look elsewhere. My Credit Card and deal with all the hassle if they are being difficult refunding the money. I already called my CC and made them aware of the situation.