Balsam Hill has terrible customer service. I called to trouble shoot my Christmas tree I did everything suggested to try and fix this expensive tree but nothing worked. They offered to send two sections of incandescent lights that had died. Well… they no longer make incandescent lighting just LED lights. It is not my fault that they decided to discontinue incandescent lighting. I believe, a true good customer service would have offered a discount to purchase a new tree. This is not the first time I have been disappointed with Balsam Hill but, it is definitely my very last.