Worst service - Overpriced tree... Ordered start of Dec, was delivered half a tree mid Dec (box 2 of 2) and told I'd have to wait for another week for the second box to arrive with no definite time or tracking or day or guarantee - so we were likely to miss the Dec 25 deadline....I insisted on a return and refund as there was no clarity in their responses or answers. The tree we received was ok quality but to be honest didn't look like what I imagined my $1800 investment would look like...David Jones trees are just as good with better lights and a 3rd of the price at least. We organised to return the one box (2/2) of the tree and received the refund no problem. We were about to head away on an international holiday, and Jan 2nd and box 1 of 2 turns up on our door step - now up to us to print and organise a return for this - no way they can help without us printing and attaching a return - so annoying we get to return home to this stupid tree on our door step and we have to handle it - just a hot mess in terms of service, tracking info is stupid and dark ages, and the trees are just fine. Don't kid yourself - they sell the dream on site but don't deliver - save your $$$ Christmas lovers - go elsewhere!