We bought a 7.5 ft noble fur tree in January of 2017 and did not put it up until November. We had issues with the lights not working properly. After spending 2 hour on the phone with the technical department, changing plugs etc. ,they agreed to send us another tree. We got it a week later. The lights on this tree didn't work at all. After another 2 hours on the phone with the tech people, changing plugs etc., they determined it was the Controller box and said they would send another. That wasn't it either. Another 2 hours on the phone and we gave up. We sent the tree back on December 6 and asked for a refund. They promised 3-5 days. It's been 2 weeks and all we get when we call them is a run around. I guess we will need to hire an attorney to get our money back. In the meantime we bought another tree at Home Depot. It's also 7.5 foot fur tree. It looks More realistic, the lights are better and it was half the price! Balsam hill is a royal rip off!!