I purchased a 7.5’ Christmas tree at the end of last year. I purchased a $1,200 tree and when I received it, it was broken. I had branches that were not attached and the base that holds the flip was broken so the tree leaned. No big deal, I had a new one shipped in 3 days and used the box of the replacement tree to ship the old one back. I get this one and I plug it in and things looked right but I did not separate and fluff the tree just unwrapped and plugged in. It was not until I put the tree up for Christmas this year and start fluffing the tree that I see scattered all throughout the bottom half are branches where the lights do not work. Not a light here or there but entire branches that do not light. I find one and though “great” but I will deal with it after Christmas. I continue fluffing and separating branches and there are 8 different branches that have no lights that work. After being on technical support changing fuses and such it is determined that this tree also is damaged and I was told I would receive a replacement. After all for $1,200 you have a three year warrant. But this time, they are saying I need to ship the defective one back, (I have to find a box big enough to fit the tree) wait 30 days for processing before a new one will be shipped. That means I will completely miss Christmas this year. Again I purchased the original at the end of last year and have yet to put it up, fluff it out all the way and decorate it. Do not waist your money on Balsalm Hill. YOU ARE NOT GETTING BETTER QUALITY THAN WALMART!!! If I have to go hunting all over town to find a box to fit a 7.5’ tree and wait till after Christmas to receive a new one forget it. I want a full refund and I will go somewhere else!