I ordered $1399 tree and it states on the website that if you place your order before noon it ships same day and after noon it ships next day. I placed my order on Monday evening so it should of shipped Tuesday. I called them on Wednesday to check on order because when I checked order status it said order number they sent to me on conformation wasn’t valid. Called in morning on Wednesday and was told I would get a call back and they were behind because they were flooded with orders. Didn’t receive a call all day so I called back and got the runaround and finally got a supervisor who was no help at all. All she did was give one story after another till she couldn’t keep up with her lies. She told me it just hadn’t been scanned by Fedex so a tracking number wasn’t available then she said the order was in process. She then proceeded to tell me she didn’t know if it had shipped or was still in warehouse she didn’t know where it was. As a supervisor she really made me lose faith in this company. How does such a large company, with today’s technology not know where a $1399.00 item is. She stated that she was looking at my order in the computer and didn’t know if it was still in their possession or Fedex had it! She then proceeded to tell me that she had no information on when I would get my order or any status. Balsam Hill sure didn’t delay on processing my payment.