We paid $1,389 for the 9ft tree three weeks ago and were told it would arrive within a week. When it did arrive, there were only 2 pieces to a 4 piece tree. We called customer service to find out about the rest of the tree, but they just blamed it on FedEx. Now after our 3rd call to them, we still don’t have a tree or or any idea when we can expect one. What a waste of money. Apparently this company is very incompetent and does not know the meaning of customer service. I will also be reporting them to the BBB also. If you’re thinking of buying anything from this company, DONT!