they sent a damaged tree, would not replace bc it was sold out. We had bought it after Christmas the year before and offered to send a new one and we pay the higher price. Then they lied and said they would end one...the next day they refused when i have proof the chats from customer service saved . Then they ignored our emails and said we could only ship it back for refund . we have to pack and arrange it ourselves. Then they claimed to have refunded an expired card that never processed. if we had not followed up would have never got our money back. They send damaged product refused to replace, lied and then did zero follow up ,i would never recommend