I ordered a 6' garland on 11/18 and paid for 2 day shipping (it was only $2 but still). My credit card was charged the following day. I still have not received it!! I have called 3 times, opened up two cases (which is all customer service says they can do), and spoken to a supervisor once. In all cases, they are blaming it on either the warehouse or FedEx. I was holding out because the product appears high quality, but I guess I'm done and will cancel my order. Interestingly enough, I got an email to post a review, which said it would take 48 hours. I wrote the same review as this one. That was 5 days ago, and it still has not posted, hmmm...