I paid $1299 for a 9ft flip tree. When I received it in 2016, right out of the box the bottom section lights did not work. I called the next day and they said they would send me our a replacement. Since it was after Christmas I left the new box unopened and put it in the garage until the following year. but when I opened the box the next year season the replacement was ONLY the chunk of a tree without any frame or flip mechanism. I called to complain and the first rep told me, a disabled veteran, I could easily tear it apart and swap the bottom section myself. I told him he was crazy and asked to speak to supervisor.