We bought a tree about 5 years ago. We bought from Balsam Hill because we thought we were getting a premium tree. With a premium tree I would also expect premium service. My tree has all of the sudden gone dark on me. Bulbs burning out left and right - now only about half the tree lit. So I ordered the only bulbs that looked like what I had on my tree, only to discover that they don't fit my tree. When I called they told me it was because they had completely run out of the proper bulbs for my tree. How could a company let that happen? Why wouldn't they have hundreds of thousands of bulbs ready for trees that they sold less than 5 years ago? Unacceptable. The customer service person was just barely intelligible, and didn't even apologize for my inconvenience. The sad thing is, there's nothing wrong with the tree. It's a pretty nice tree. But if you can't keep it lit, it's not a good value. I am tempted to think that they're trying to motivate me to buy another tree. If that's the case, they've failed because I won't be buying another Balsam Hill.