Balsam Hill is not customer friendly and over priced. The customer service representative that I contacted refused to provide a price adjustment for items ordered that went on sale within 48 hours after I ordered them. Most retailers provide price adjustments for items purchased within a 7 day period. I had requested that they cancel the order for an item hadn’t shipped yet and the representative said it couldn’t be done. Again, poor customer service - most retailers have the ability to cancel items not yet shipped. It seems no effort was made to retain or satisfy the customer. The primary message that I received from my contact with customer service was “it can’t be done”. With so many competitors, I would expect Balsam Hill to have policies that satisfy their customers in order to retain them vs. driving them away!