We purchased the 7.5 foot California Baby Redwood with easy-plug color and clear lights in 2015 and we have been pleased until this year. It's a big consideration to spend so much money on a tree but we knew that if it's a quality item the value for use year after year would be worth it. We read a lot of reviews online before purchasing and noticed a lot of negative feedback regarding warranty issues, but in fairness to Balsam Hill we know that readers don't always know both sides of the story so we were not deterred and have been very happy until now. This year, (Oct 2019) we pulled out the tree to do a pre-check of the lighting and find that a partial strand in one of the sections is not lighting. We have spent a lot of time looking for broken bulbs and individually swapping out each unlit bulb with a replacement hoping we can bring the section back to life. Nothing worked. Today I called Balsam Hill to inquire about options to repair or replace the lights or even replace that entire section. Before I called I knew we are out of warranty on the lights and I was looking only for resources available to us at our own expense so we can continue to use this beautiful tree. I was surprised and shocked to find out that Balsam Hill will no longer sell replacement light strands for their trees (individual bulbs yes, but not strands), nor will they sell us a replacement tree section even though they have the sections available. They said if that section of our tree had a foliage defect they would send a replacement section at no cost as we are still within the timeframe for the foliage warranty. However there was no way they would consider selling us that same replacement section to solve our lights issue. We expected to be able to use, maintain and repair this tree after warranty. Not forever, but longer than this. To have zero resources available to customers after a warranty period ends is beyond disappointing. I wish we had known, so I'm sharing to enlighten others.