I wanted to order ribbon from Balsam Hill, and because I live in Hawaii, they charge a flat rate FOR ANY ITEM, AT ANY WEIGHT, of $179. So, why would anyone in their right mind pay $179 to ship $49 worth of ribbon?? Balsam Hill, in case you didn't know it, Hawaii is part of the United States and the shipping rates to Hawaii are the SAME. You can easily put the ribbon in a USPS priority box for $20 and ship to Hawaii. I have never seen such antiquated, out of touch with reality policies in my life. I will never buy from you again, and I am only too happy to tell the world of your ridiculous shipping policies. Customer service was no help ... they read a script that doesn't really offer a solutions ... useless.