This Balsam Hills thousand dollar Chrismas tree is the single. most regretful purchase I have ever made. I really need to suck it up, throw it away and move on. This tree is always a crunched up, wire mangled, limb tweaked, holy mess no matter what. I have watched endless videos, read instructions again and again and no one can get this tree to look like decent. I have painstakingly put it away and fluffed. These branches don't hold ornaments up, i need to shove my ornament between brances to hold them. There are tinsel like branches that are to fill the look of the tree that crunches up and falls off and the plastic branches get tweaked and never go back to shape and I mean out of the original box. If a light goes out good luck. the branches are so scratchy it is unpleasant to touch. and the star...well your probably going to buy it anyway like I did cause it has to be amazing and easy. heehee. ugh goodluck