After a diligent search for a realistic look tree my wife settled on Balsam Hill. A cousin has one she has had for years and loved it. The customer service to place the order was great, helpfully explaining the details of the process, and answering questions about warranty and returns. Paid extra for two day shipping, and the tree arrived on time, late one evening... but wait there’s more! The next morning when I unpacked the contents and inspected the tree I found a connection point and be drastically damaged in shipping. I called customer (no) service and was told it would tAke several hours to a day to process. I called later in the day to find my cased had been misrepresented in the file with customer (no) service, and that even though I paid for expedited shipping, a replacement would take over a week more to arrive. I canceled my order and requested a return, which they gladly fulfilled, but left all the details on me to schedule a FedEx pick up, which I have currently been on hold with for an hour...!!! If I could give BalSam hill a zero star I would... Don’t waist your time, with their friendly approach earlier in the process; you will regret it.