If I could give 0 stars I would. Worst customer service I have ever dealt with. We ordered a tree over Black Friday after finally taking my husband into getting a fake tree. We received the tree a week later and it was broken. I called customer service and they could care less. They said they couldn’t just send me a new section of the tree that was broken, but had to send a completely new tree. Fine, however they told me it wouldn’t arrive for another week. What!! Are you kidding me. If you actually care about your company you would have expedited the shipping. Instead every customer service rep had an attitude and refused to even look into expediting the shipping. Well, a week has come and gone and STILL no tree. It hasn’t even shipped yet. The one guy I spoke with assured me it would arrive this past Friday... hmmmm. It is now December 15th and we have no tree. I will never order another thing from this company and definitely will tell anyone thinking of purchasing a tree from them to look elsewhere. I will most likely end up cancelling my order.