Please think very carefully about buying from this company. Their customer service is disgusting. The attitude of the staff in the call centre is horrible. They simply do not care. Today they agreed to refund my faulty tree. Only after much arguing and me threatening to contact my credit card company to initiate a charge back. So that’s us had no tree for the month of December and they were suggesting they could replace a section of it next spring. A real mark of a company is how they respond when things go wrong. They will fight you tooth and nail to keep your money and leave you with faulty goods. Avoid at all costs. Way to go Balsam Hill. What an achievement.