Dealing with Balsam Hill is deliberately difficult if one has a defective tree. We ordered our tree in late October, but assembled it in early December (that exceeded their 30 day full refund period...we had not even assembled it until after T’giving 11/28). The tree’s lights were defective. We called Balsam Hill support on 12/9 to troubleshoot the problem and they stated they wished to replace the tree. They said they would notify us soon about the delivery date for the new tree. Nine days later, 12/18, they advised they could not replace the tree without additional info. That delay ensured they would not have a replacement tree shipped to us by Christmas. When we again contacted them, NO additional data was requested. My choice now? Obtain a replacement tree AFTER Christmas! PLEASE THINK TWICE BEFORE DEALING WITH BALSAM HILL. You’ve been warned, friend