The company won't honor what their representatives tell you! I ordered a tree the beginning of December. When it arrived the box was torn and had holes in it. The tree had broken lights, was crooked, wobbled, and turned where it connected. I called and spoke with Trevor, they didn't have a replacement, so he told me to call back after Christmas for a refund if still out of stock. I just called, they are still out of stock, and the supervisor will not give a refund or honor what Trevor said. The supervisor said he would submit a refund to the back office, at the beginning of our conversation, only to turn around and say he won't submit it to the back office. He won't even honor his own word! Don't believe anything they say. They can't be trusted!