Buyer Beware Dealing with BH is difficult to say the least. BH will not honor what their representatives tell you. Chris the "agent" who in a follow up call answeres as a "suervisor". When I called him on it his response was "We can't tell you we are a supervisor when we anwser as an agent" I asked for a supervisor b/c Chris was unbale to resolve my problem. He tells me a supervisor, Kim, will call back. When I called back Chris answers as supervisor. Two (2) sections did not light. BH offered to replace. BH even gave me the month when I would receive them. Never received. I'm not told they have no notes on replacement but sent the kit that was not originally sent with tree for us to try and fix back in Dec 2019. It's now July 2020. They are offering 1 strand of lights for two sections. Chris thought BH was "generous". His term. Look at these reviews. I wish I had. I hope "Ellen" and "Hallmark" read these reviews as they promote BH. They all point to poor business leaving the customer with an expensive tree that doesn't work.