All well and good with the purchase of two shower trays. When our installer came to fit the second one, he found he could not make it fit due to the position of the drain hole being over a floor joist. We had gone a few days (literally) over the 14 day return period, and were told by Bathroom Village that there is no flexibility on this, despite our asking for an understanding attitude. So we have had to buy a further shower tray, and have been left with one we cannot use. Why 14 days is seen as being sufficient is hard to fathom, other than it pretty well makes sure that returns are very rare. An item such as this is not like a shirt - you may well not discover that it is unsuitable for a few weeks after purchase. Completely spoiled what would otherwise have been a reasonable buying experience.