Very unsatisfactory experience with Bathroom Village. Ordered washbasin. This has some internal damage on arrival, which plumber said he could repair, so did not return to avoid delays and inconvenience. Biggest issue was they also hadn't sent door handles for cabinet. An easy problem to fix you would think. When pointed this out however, they then proceeded to send wrong handles. Had to pick these up from their courier's depot to discover they were the wrong ones however, as their courier (UK Mail) does not offer any information as to when they will deliver. Returned the handles, courier turns up unannounced again. Out. Have to go to courier's depot again. This time they are the right handles! Overall a lot of frustration and wasted time on my part to sort out their basic errors. Recognise that sometimes these things happen (although repeat errors less supportable), however the aftersales service was very underwhelming at best. Not inclined to complain typically, but did in this instance as they were not really acknowledging their mistakes when speaking to them. Just an apology for the inconvenience, a recognition of the poor service would have been nice. But no response at all. Will not use again.