Online purchase was easy. The web site indicated 10-14 days delivery, but on completing the purchase it was said the delivery might be much sooner, and I would be given an email with tracking info. I did not get this, and, as we were away from home, delivery was attempted twice by TNT who had to contact me by telephone. Only then was I able to make appropriate arrangements. I think it would be helpful for the web site to indicate that delivery of standard items may be delivered very quickly. This may stop people going away from home thinking delivery will be in 10 or 14 days time! Otherwise the whole process was excellent, and I would recommend this company to friends and family.