I placed 2 orders a day after each other. I phoned to ask if they could be consolidated into single delivery. The answer was yes. The second order arrived after about 10 working days, and, was 50% right and 50% wrong, the shower tray was 1700mm when I ordered 1400mm and the wrong type. This was replaced in about a week and the incorrect tray taken back. The first order was delivered about 4 days after the first order, so, maybe 15 working days from placing the order, again, 50% right, 50% wrong. The screen was as ordered the shower tray was the right size, but, wrong as the waste hole was in the wrong place. What is wrong with the warehouse system, 3 shower trays ordered 1 delivered correctly, 33% success rate, a business cannot survive with this level of incompetence. BTW, the delivery note was correct for the first tray, but, wrongly picked, and, wrong for the second tray wrongly delivered. On the positive side, Vicky Harrison was helpful all the way through, and, she responded positively to my frustrations. I now have nearly what I ordered, but, it was very slow from order placing to receipt, and, it was a lot of work from my side. I decided to accept the wrong tray with the waste hole in the wrong place as it was easier to cut the floor to accept the waste than send the tray back and wait for a new one. I've not had a great experience with Bathroom Village, I'm building a new house with 3 bathrooms and had a lot more to order, but, unfortunately I've gone elsewhere. Regards Peter