Ordered a toilet and basin on the 25th November, I was called a few days later and advised that the basin was delayed by a week. Fine. I chased 10 days later and was informed that the basin now had an 8 week delay. I asked that the toilet be sent anyway, which they agreed. I called back a few days later to query an alternative basin, only to find out that the toilet had yet to be sent! I've been told it's now with their courier, and I will be contacted for delivery. It's now December 19th, I have three days off work to fit and finish my downstairs loo in time for Christmas, and I have neither a toilet or basin. I've called them 7 times this morning already to chase again, and they're now not answering the phone. As per another recent 1 star review: you have to chase orders, and nothing turns up!