Ordered an item on 16 December - the confirmation email stated: "We will endeavour to get your goods to you as soon as possible, if there are any stock issues we will contact you to let you know. Once your delivery is despatched we will send an email with a link to track your order. You can check the status of your order by logging into your account. If any problems arise with your order you will be contacted immediately." I heard nothing more - chased on 4th Jan and was advised Christmas shutdown had delayed the goods being received by them (fair enough). Their email reply to me stated: "When it has been dispatched you will receive an email to confirm this with the tracking information available. It will go on a 24 hour service so once dispatched you can expect it the next working day." Again heard nothing so chased AGAIN on 22nd Jan. They replied that the items had been dispatched on 8th Jan and must have been lost in transit. I was not sent an email advising of dispatch as stated on their website, the order confirmation or their reply to my initial query about delivery. I asked them to reorder the item. They then advised they had reordered and I could expect delivery "early next week". Early next week has now elapsed so I have chased AGAIN. Am now told that the item is in their warehouse and *should* be out for delivery tomorrow, and to expect delivery in 2 days. No explanation as to why there have been no emails confirming delivery or advising of delays as promised. To put it quite simply, the statements this company makes about delivery are untrue. They create an expectation of excellent customer service which is not delivered. Luckily we have a good relationship with our plumber - but scheduling work with him has been a problem because of this.