It took 4 weeks to deliver a shower screen and i was not notified of any delays, when I tried to call no answer. When I finally got through they advised it arrived damged, they could of delivered 3 in this time. As the shower screen was going to be late I had to pay extra for the other items to be delivered in time so the bathroom fitter could get on and I had a usable bathroom again. Good quality products but a diabolical service. If you are planning on updating your bathroom next year then order now, if you don't plan that far ahead like me then stay clear. Hope this helps