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Anonymous
Currently trying to return a faulty item and this is proving very difficult. Costing even more money to get fitters to remove the faulty part of the product (though the item came in two parts it was purchased as a whole) and have been asked to potentially damage the other good part of the item in order to return that faulty section. Now have bathroom unit in the middle of my bedroom, I’m waiting to pay for a fitter to try and sort this out and I’ve no idea when I will have this item replace or weather it can be removed without causing damaged. Any other company would have just collected and sent a new item that was fit for purpose as should be done within the 30 day consumer rights time frame relating to faulty consumer goods. All this for a £1200 piece of furniture that I can’t use but everyone including the shop and manufacture agrees it’s faulty!
5 years ago
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Bathroom Village has a 4.2 average rating from 861 reviews

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