I live on a college campus so all my mail/packages go to a separate building. You are supposed to deliver the package directly to the mailroom or they cannot accept it. My package from Bershka was delivered to the building but left at the front desk for anyone to take. The mailroom could not accept the package as it was not directly handled to them. Because of this, the package just sat at the front desk without my knowledge and was likely stolen by a passerby. I have contacted Bershka numerous times that I did not receive the package and that the handling of the delivery was the cause. Nonetheless, they give me the same response every time that the package was delivered and they will not offer me a refund nor a replacement. I would not recommend buying from them if you live on a college campus.