I had an awful experience with bershka online. I love the store but online customer service is awful. The first time I ordered from them my card didn’t want to go through. Many phone calls later to bershka and my card service. I found out that the item I wanted was out of stock and they hadn’t updated their site. This caused me a lot of stress as I thought my card got blocked. A couple days ago I ordered a pair of socks which have been delivered with the security tags on them. Once again many phone calls and many different answers I got told that they could not send a courier to my house and told me to either wait till stores open, this was not ideal as the closest store to me was one hour away. or to get a refund and send back the item which was not ideal as the covid-19 is around. I also asked for gift wrap and gift messages for both packages and neither of them came with it.