Question: Why a global company like Bershka has such an pathetic customer support team & unbelievably inefficient internal communication between departments? It was originally my fault of accidentally returning ASOS things to Bershka & Bershka things to ASOS, I know it very well. However it took me around 3 months and more than 20 calls, webchats and emails to communicate with Bershka customer support before finally getting a courier collection arranged then a definite answer of 'sorry your items might be lost.'The ASOS items valued at least £70 so I was keen to get them back, but it costed me numerous time to explain to each member of Bershka customer support what happended and how far I went with the last guy. I offered charging me delivery fee for helping to post my items back but got refused, they told me I have to arrange a courier collection. OK. I thought I was fortunate enough because at least Bershka found my items and was willing to help, that's enough, but how comes it cost me way more life than I expected? Firstly is that their warehouse was like a floating bubble up in the sky that not a single Bershka stuff could reach them directly from either internal line or email, messages had to get there by coach I guess because it normally takes more than 2 days for warehouse to reply a single message or get aware that I have arranged a courier collection for my stuff. (But maybe the only thing worth praising was that warehouse photographed every one of my ASOS items with someone standing and holding them in hands so that I know they do have my things) I was even informed that my case had been transferred to higher level and would soon get a response (and that still took at least 2 weeks) However the most ridiculous things was that on my last call asking about how the courier collection went, Bershka told me some courier (they couldn't even specify which one) had collected my stuff on a date that I DIDN'T ARRANGED ANY COLLECTION. They were so sure about this, so sure that my things had been collected but I waited for more than a week still didn't get any notification or tracking information from the courier. Bershka couldn't provided collection receipt on enquiry or even just simply tell me which courier collected. So that's that. Spending 3 months waiting and consuming my life on useless calls and emails with Bershka, retaining hope all the time, but all of these got wasted. (Well, add on to my essay the guy on my last call wasn't even compassionate with my experience by making light-hearted tu tutu noise while checking things for me.) Bershka makes ok clothes, but do sad business I'm afraid.