Dreadful service Ordered a bra in their sale, received an email telling me my order was on its way but didn’t receive anything for weeks and no update provided. Only when I queried my order was I told it was lost in transit and no longer available. Ordered another item as a Christmas present so took the price tag off the garment. Then returned it a few days later and again didn’t hear anything about my return for weeks, just an email saying it had been received. Only after I chased was I told that the item was being returned to me as it didn’t have a tag on it. But I had left a tag on it only removed the price tag as it was a present - there are 2 tags their garments. After weeks of arguing my case am being told that no tags were on it which is an absolute lie. I know I can’t return an item from an online order without any tags do returned this because the garment tag was still on it, only price tag removed. So I am ending up getting something I don’t want returned to me and not getting the item I actually wanted. DON’T SHOP AT BOUX AVENUE - DONT CARE ABOUT THEIR CUSTOMERS.