Boux Avenue Reviews

Name: Boux Avenue
Rating: 2.71

2.7 Rating 90 Reviews

41 %

of reviewers recommend Boux Avenue

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2.7

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email

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Boux Avenue 1 star review on 18th January 2022

Anonymous

Boux Avenue 5 star review on 17th January 2021

Michelle

Anonymous

Anonymous // 01/01/2019

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“Nice bed wear and underwear however your website keeps taking me back to the beginning I don’t have time to Lee going through it again to see all of it and it’s rubbish please sort it out”

Helpful Report

Posted 2 weeks ago

“Two pairs of knickers completely came apart at the seam as they were glued rather than sewn. Customer service were not interested in helping with a refund or replacement.”

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Posted 1 month ago

“bought some slippers - have used this company for many items - the bow fell off in a week, and it was only for a 13 year old girl. I showed them evidence and now they want me to send them back and wait 10 days for a resolution - very very poor and think twice about using them, they were not expensive but a birthday gift for a child - wont be using them again!”

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Posted 6 months ago

“Jasmine and the other young ladies in the Manchester Arndale store are alwsys very helpful ...give them all a pay rise!”

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Posted 10 months ago

“Ordered in the USA after reading I would be allowed to return items - no !! Tried to return to no avail! There was no order number on the packaging nor a packing slip. I tried contacting them by email, chat, etc. They refused to help me without an order number. I provided all my information. ZERO HELP! Now I’m out $123.00. This company is horrible.”

Helpful Report

Posted 1 year ago

“Bought goods online , they sent an email saying they were no longer in stock and a full refund would be given. There was no refund and this has been going on since 23rd December. Their customer services is a joke. They steal your money!!!!! Worst shop I have ever dealt with. Absolute disgrace!!!”

Helpful Report

Posted 1 year ago

“When ordering a matching set it was in stock, I placed the order and paid for next day delivery. 2 days later I rang to query my order and they now said half of the matching set wasn't in stock. So they sent half the set after sending a confirmation email to say they had cancelled it. The call centre (non UK) was very abrupt and on par with the scam call centres in India, huffing at me when I couldn't hear due to being partially death. I would avoid at all costs. Date of experience: 19 December 2024 Order Number: UK07587936 Order Date: 18/Dec/24”

Helpful Report

Posted 1 year ago

“Do not invest your money in this fraudulent platform they made me pay $19,723 I couldn't make withdrawal from this site, until I came across Alex here then contacted Alex crypto help at consultant dt com and he got me back my money, it was a great experience for me”

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Posted 1 year ago

“Contacting them nearly a month after placing the order, only to be told that my order has been delivered to the wrong address. Refused to help or provide any further details, won't be ordering from here again.”

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Posted 1 year ago

“This company is a notorious scammers I am a victim on this company from Berlin lost $76,000 in an investment scam from New York. The scam involved Mia, who claimed to work from an office in Manhattan. I was a victim who encouraged to invest in “with this company” and initially allowed me to withdraw small amounts of 500 dollars which built trust on me . After losing $70,000, from this company, the persuaded me to deposit more money of around 6,000 dollars which I did. When I realized it was a scam,and attempted to withdraw the whole profit of $153,000 from this company they blocked my withdrawal Despite providing evidence such as wire transfer details and conversations with the scammer, I was not able to make my withdrawals and has unable to recover my funds, I contacted the SEC and the FBI immediately I was referred by a recovery expertise called Alexi victim with the email address alexivictimhelps @ mail . com who helped me recover all my funds back and this company is under FBI investigation”

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Posted 1 year ago

“Me and my daughter had amazing customer service today in the Birmingham bullring store Sandra who served us was so helpful Sandra help us with sizing the best service I had for a long time and also all the other staff where very helpful too I highly recommend this store and staff”

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Posted 1 year ago

“COMPANY IS A SCAM. I had to pay £409 for missing items I did not receive customer service team are the most unhelpful bunch. I would give a 0 star if I could went back and forth for products I didn’t receive and still had to pay. AVOID PURCHASING FROM HERE AT ALL COSTS TO AVOID BEING SCAMMED DO NOT MAKE THE SAME MISTAKE AS ME.”

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Posted 2 years ago

“I bought the backless strapless bra, waste of money after just one wear it lost it's glue. Tried returning it to the store for an exchange but was told it's non refundable and no exchange. They failed to even mention this when I bought the product. I was told at the time of buying it, that it can be exchanged but that was not the case. Deceitful telling me something then retracting!!”

Helpful Report

Posted 2 years ago

“Poor quality ..complete rip off Material will bubble after few days”

Helpful Report

Posted 2 years ago

“This store has the worst customer service I’ve ever seen. I went into the store asking for a bra fitting and I was advised that they no longer do these without prior booking online. I was not aware of this neither was it made aware of anywhere in store. I advised that I wanted something comfortable, but I wasn’t sure of my size. Julie, the deputy manager ignored what I was saying and kept Insisting that I help myself. She then advised that if I tried i’m a bra she’d take a look if it fits. I explained I have never been here before and that I don’t know my size. I have only ever brought from Victoria. While she was talking to me she was busy organising different products and rails. She seemed very just interested in helping me from the moment I entered. I explained that I would really need some help, but she told me whilst opening up a draw that I should just have a look myself. Due to this comment I asked her if I could speak to the manager as she was extremely rude to me, she advised that she was the deputy manager. I asked who was the store manager and she said that this was Rav, she then shouted to the back of the store for the store manager. While the store manager was arriving, she kept on getting quite loud and aggressive. I told her numerous of times that I will speak to her manager and I do not want to speak to her. She just would not take no for an answer. She kept getting louder and louder. I asked her to step back from me, but she ignored this request. When Rav arrived, she did nothing to defuse the situation instead went straight in to defend her colleague. I asked the manager if we could step aside to discuss my complaint further, but she said that we were fine where we were. I wanted to be able to make a complaint without the deputy manager being able to hear everything I was saying due to commenting and reacting everything I talked. Every time I tried to talk to the store manager, Julie, the deputy manager kept interrupting. I asked the store manager repeatedly if we could talk in private, but she just kept saying no. Rav, the store manager did not want to hear any other side of the story, but just wanted to defend her colleague. The entire situation got extremely heated due to Julie every five minutes coming into the conversation to defend herself. I felt extremely victimised during this time as it was two employees vs me. Rav was not interested in any other side of the story nor was she interested in diffusing the situation. She allowed the situation to get out of hand and even started being aggressive in defence of herself. Julie then decided that she would come and say she’s calling Securrity and Rav did nothing to stop this. During my conversation with Rav, she was extremely dismissive of any inappropriate behaviour from her or her colleague, Julie kept inciting the conversation, eventually Securrity turned up which was completely unnecessary. As I was getting nowhere with Rav, the store manager I asked about the complaints procedure which I was told I should google. I requested that she take my details and pass them on to her area manager. Even through this process, she was extremely difficult. I merely wanted to be served as a customer and instead because I wanted to make a complaint the staff called security even though they were the ones to create the situation in the firstly place. I am not sure why security was called when I was being peaceful and calm. Julie saw a young, Asian female and automatically assumed that I would be trouble so called security. I was racially profiled by both the security team and the store team. I have never in my life been so disgusted. I have never seen such an abuse of power by staff before. Later I went to talked to security in more detail and Rav the store manger advised that she’d like to ‘ban’ me from the store with out allowing the area manager to investigate fully. This shows an abuse of power yet again. I was denied a fair chance to justify my complaint and I was belittled. I have never been so humiliated in my life by a member of Retail staff. I would advise you not to shop here or send your kids to this store as they may accuse they of something.”

Helpful Report

Posted 3 years ago

“I went into boux in hull at Stephens today for the first time to look for a strapless bra the staff was very patient and understanding Very helpful. Thank you I will definitely be back”

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Posted 3 years ago

“I shopped in the St David's Boux Avenue shop. I needed to be measured and TM Holly M offered to help me. She was absolutely amazing, I was very nervous but she made me feel comfortable and relaxed. She was so well knowledgeable when measuring me and all the Bras she helped pick for me also. She never made me feel pressured for the length of time I was taking and she filled me with confidence. She carried my basket around the store and helped me go through different styles and colours. She has a stunning personality and gave me the best customer service I have ever had. I spent close to £300 and I am bringing my sister back next week so she can be looked after by Holly M too”

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Posted 3 years ago

“I must leave a review for the lovely girl Holly in ST Davies 2 who gave me over and above service today! She’s absolutely gorgeous and couldn’t do enough for me. She’ll know exactly who I am - the girl who took half the spring lingerie collection home with her!!! Truly couldn’t sing her praises more. Thank you for an amazing experience Holly!”

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Posted 3 years ago

“Always order from Boux, just had another delivery which was super quick dispatch and delivery. ( only ever had one issue in all orders, but it was easily resolved) thanks Boux”

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Posted 3 years ago

“Have not received my order 3 weeks after ordering it. They won't refund me either, they keep telling me to wait, but I will cancel the payment with my credit card company today since they are behaving so appallingly. DO NOT BUY from this company.”

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Posted 3 years ago

Boux Avenue is rated 2.7 based on 90 reviews