My first and last experience on Catawiki. I spent a lot of money on an item and have been sent the wrong lot by the seller (something much cheaper) and on top of this I had to pay just under £100 on the customs tax, Catawiki told me to get a refund on the tax from the government, there is no way I can do this I have called Parcel Force, border control and HMRC they said no, so I insisted that the seller refund me for his error. I was told to send it back and I arranged the shipping (£34), but the seller has not refunded me my money or covered the customs tax or return shipping. I have an open claim with Catawiki, I told them if I do not get my refund on these I will sell the incorrect item to make my money back, but they told me I cannot do that if I do they will not refund my money for the purchase I did not receive. It has been over a month. There is no accountability on the sellers at Catawiki, they can get away with this behavior, the seller is selling another exact item in a new auction now without even addressing my incorrect order! Why are they allowed to continue to sell if they are messing up orders? Catawiki do not protect their buyers, if your order gets messed up you will lose money. They also extend the auction time at the end when bids are high! Extremely disappointed.