I won a bid for four "vintage" wooden boxes. The parcel was delivered on Friday and I could only open it on Monday, due to national bank holidays. The boxes smell terribly musty and are infected and covered with mold inside. It's impossible to use them for storage, since they are unhealthy. The seller didn't respond to my complaint messages, so 4 days after receiving the order, I decided to claim at Catawiki itself to get my money back and have the biohazard goods taken away. The claim has been rejected by Catawiki considering that the 3-day deadline for claiming has been exceeded, and they oblige me to pay for the return shipment (which costs more than the boxes) to get the refund. There is no real coverage for receipt of damage goods, even if they know that it's a potentially harmful merchandise for health. You can't trust Catawiki, since you can receive damaged or infected products and they refuse any responsibility on quality or health check on them, even when they charge you for that.