Support is a joke. I bought a watch which seller advertised as to be serviced and with a new strap. After receiveing it, strap broke after 2 days and watch is running late 2min a day which is a lot. After complaining to the support I asked for 50e to cover my expenses and repair it in my local shop. They also said that the watch hasn't been serviced for 15+ years at least. Ok, no biggie. I'll just repair it and move on. But this is where the pain/comedy begins. They asked for photos which I provided. Then they asked for a video of the watch mechanism (so I had to go to the repair shop to open it and record it). Then after that they asked me for additional video of this mechanic watch to be recorded next to the quartz watch so the "expert" can evaluate it (lol?). At this point I realised they're making a fun of me and waiting to drop the claim out of frustration, but there I went once again to the repair shop, asked the guy to open it and record. At this point he was already mad and said this is a complete nonsense as it can't provide anything valuable to them. Greasy mechanism and being late 2min a day won't be seen from a 2min video right? Now it's been more than 10 days they stopped communicating with me (after I provided all the videos requested) and after my attempts to contact them. Also, claim is still opened so the seller hadn't received the money from Catawiki and now he's contacting me via platform and outside platform (whatsapp) and demanding to close the claim. - Oh, and not to forget the seller forgot to send the watch. He just opened the UPS pickup request and said to me that it's their fault. After calling the UPS myself, they told me "Yes, the seller ordered a pickup but never gave us the package". So I missed the date of GFs birthday because of this as well.