ID NUMBER 28740297 TRACKING NUMBER: LG988075178 GB You promised it was being investigated. AND I HAVE JUST CHECKED - YOU HAVE REFUNDED THE BUYER AS YOU HAVE BEEN AWARE, THE Order shows it was DELIVERED on seller postal site ROYAL MAIL and BUYER one NL - the Netherlands post.. As DELIVERED TOO ON THE 18TH DEC 2022 I phoned at least 8 times for you to then release the payment and despite all the aggressive behaviour from the buyer you promised you would explore and resolve the issue- after all both postal sites in the UK and the Netherlands showed as 'delivered on the 18th December. ' Finally you were about to close the case in my favour and release the money, as indeed you admitted the above was correct- and in the next week you overturned it, as the buyer was again nasty on the phone to you. How can I ever sell in confidence on your site again, when, as a seller- I HAVE NO SUPPORT AND LOSE NOT ONLY MY EXPENSIVE CHANEL MEDALLION BAG BUT ALSO- the MONEY THAT YOU GAVE BACK TO THE BUYER AFTER PROMISING ME THE SELLER- YOU WERE GOING TO CLOSE CASE DUE TO STATUS SHOWING AS DELIVERED?.... THIS WHOLE MATTER HAS BEEN LONG. ARDUOUS, DIFFERENT ANSWERS FROM DIFFERENT AGENTS AND A RUDE, AGGRESSIVE BUYER I HAVE HAD THE unfortunate experience of having to deal with for 6 whole weeks I am lost dismayed and disappointed you cancelled this order. NOW I HAVE NO MONEY - 510 EUROS AND I PAID TO POST IT = ANOTHER 35 = SO I HAVE LOST 545 EUROS AND AN EXPENSIVE CHANEL BAG WORTH ANOTHER 500 EUROS=1000 and NO BAG. the buyer has been protected, catered to and refunded. The seller - Myself- HAS Nothing. No BAG and NO MONEY. my 3 CHILDREN HAVE MISSED OUT THIS CHRISTMAS UPDATE THE BAG WAS TRACKED SO_ AOUTOMATICALLY IS INSURED FOR £500. THIS IS JUST HEARSAY FROM THE BUYER WHO WAS AGGRESSIVE IN HIS CONDUCT HIS THROUGHOUT Following your reply if the item has a tracking number then it is automatically insured from the 🇬🇧 therefore the buyer used insurance as an excuse; irrelevant to the fact that the bag was stated: 'delivered' by Royal Mail and when you look at the tracking number..the bag was sent in November 2022 the bag has been stolen- not 'lost' Prematurely, without investigating, not instigating liaison between Royal Mail and the Netherlands Post Office instead, hastily refunding this buyer who I believe did indeed receive the bag... Ultimately, I am still out of bag and out of £450 Lose-Lose Outcome Hence why I don't trust you as a selling site and have not sold anything since to be then claimed as lost and someone embezzles it and Seller, got no help, consultation or support to the seller. I am not the only one who feels they have now been scammed by #CATAWIKI Please pay me my £450. I shall then maybe, have my faith restored in you as a company. Of course now you have refunded the buyer, it would have to be a goodwill gesture from yourselves.