On February 9th, i won a bid on an item at Catawiki. After one month and since the item ordered never received, i requested an ivestigation to be made by Catawiki and to proceed with total refund. After repeated messages, i received a message from Catawiki on March 26th asking me to confirm i wish the total refund in order from their side to proceed threafter with crediting my account. Even though i immediately confirmed in written, up to now April 16th no refund received by Catawiki and they also stopped replying to my messages.I dont feel safe bidding on catawiki anymore cause it seems to me that if a seller doesnt send you the product or any other problem arise with its shipping, things get complicated, contact with Catawiki is not efficient and generally i feel unacceptable for Catawiki or any other company not to refund a customer after over 60 days without receiving the item.