Catawiki just don't do refunds even when a seller agrees. This is made them break the trust with the customers. The seller first sold a watch which he should already knew that the watch doesn't work. He recommend me to replace the battery and the local workshop said that the repair fee will be as much as the watch. Then the seller promised to refund but nothing happens. This is catawiki's customer support reply for Order no. 36654871. I called the customer support and they said they will cancel the order but then they send an email completely different which was absolutely unhelpful and useless. " Dear Customer , Thank you for reaching out to us in regards to your purchase of the lot https://auction.catawiki.com/kavels/ 80528531 . We're sorry to hear you've experienced issues with your purchase. Unfortunately and after reviewing your case we apoologize but it's not possible for us to fully support you in resolving this case. After delivery we give buyers 3 days to report any issues they might have, so that we can still hold on to their payments. After these three days the payment is released to the seller. As such we want to advise you to reach out to the seller directly in regards to the issues you've experienced with your lot. We recommend that you contact the seller in English. You can contact the seller via the following page: https://www.catawiki.com/en/fulfilment/buyer/orders https://www.catawiki.com/messages ​ We will also inform the seller from our side that they should respond to your messages directly in order to find a suitable solution as quickly as possible. " Order no. 36654871 I am a new customer who purchasing in good faith form the site and after this I had enough.