Catawiki has the worst, non-existent customer service. Their phone line are only open for 4 hours a day and even if you call during that very small window, you'll get a message saying that they are closed. Chat is also offline most of the time. You are left with very slow email relies from people who should not be in the service industry and just want to close out the email rather than provide any help. It is obvious from their replies that they didn't bother to read your message and have no interest in resolving any issue. They must be some of the dumbest and laziest people on the planet.