Buyer BEWARE!! Do Not expect to get a refund if are not satisfied with your purchase. Catawiki has no customer service line and no physical address in the UK to claim legal liability. Once you send your payment your money is gone to their money-pot. I lost my money that way. I paid for a diamond ring £1.777 (including 9% fee) +358 Duty. It was AIG certified Color: G - H Clarity: VS-SI. Without being a jeweller I noticed with my partner 2 visible inclusions so I took it for a valuation to a veteran jeweller @ Hatten Garden and In his opinion Color: J/K, Clarity I1, RRP £700. (catawiki expert's estimation £13.700 - £15.300) Subsequently, I requested a purchase cancellation according to what their directives say: **As a consumer, you have the right to cancel the purchase agreement within 14 days of receiving the lot, without stating a reason.** This right only applies when you reside within a country in the European Economic Area and the seller is a professional seller (indicated by the 'Pro' icon beside the username). Certain products and services are excluded from the right of withdrawal, including but not limited to gold, diamonds, bullion and products that spoil quickly or have limited use by date. I am an EU citizen, the ring was a present and the seller is a pro-seller. 2 days before the deadline I got their response to say they are unable to proceed with my cancellation request because I didn't provide a valid reason?? **As a consumer, you have the right to cancel the purchase agreement within 14 days of receiving the lot, without stating a reason.** no comment