Dear Haydn, Thank you for your review. We are sorry to hear that your experience with Catawiki was not the expected one. According to your previous correspondence with our agents, we can see that the lot you have received was conforming to the description advertised and the consumer protection act was not applicable. Please let us know if you have further questions. we will be happy to assist. Thank you for your cooperation. Kind regards , Catawiki The above is their response and is simply lies. Their experts have never viewed the watch. Consumer protection is applicable. They say the seller is not a professional. Anyone who sells over 50 items is in trade and the purchase is covered by the protection. Two basic requirements of the Badges of Trade are Profit Motive the sellers have a reserve price to ensure a profit. The other volume of transactions 50 items is hardly a hobby from an unprofessional. My credit card company will action a refund. Do not buy from Catawiki the will rip you off and clearly decide which part of consumer law suits them. They have failed to prove when the watch was physically seen by their so called experts, Cartier watches come in 3 sizes Ladies, MId (unisex) and Mens. I bought a watch in good faith to be Unisex i.e. Mid size. Despite sending 4 confirmations from jewellers with photos that the watch is a ladies including one on their website they refuse to accept this. Section 75 of the consumer protection clearly covers the purchase. They have no proof that other than photographs they have seen the watch. They further claim the seller is a private seller. I have never met anyone that has numerous watches for sale. They seem to overlook local taxes by the seller. They charged me 20% which is UK VAT not Dutch VAT at 21%. The company is not reputable. They think they are masters of trade yet display the tactics of an inadequate 2nd hand car dealer. Go