DO NOT USE this appalling company. They REFUSE to give refunds on returned items so contravene consumer law; I am raising a dispute with my bank accordingly. They REFUSE to process FORMAL COMPLANTS so contravene consumer law, so I am raising a complaint with Consumer agencies. They DO NOT ANSWER repeated enquiries including REFUSING to process formal complaints. I returned a pair of shoes - unworn - by Special Delivery on 9 Nov. Clarks received them on 11 Nov at 12.54 and signed for them, ie they have had the returned shoes almost ONE MONTH. NO refund has been received, and I had NO response from Clarks until 3 Dec., NOTHING since, NO refund and NO rrsponse to the formal complaint. DO NOT USE this company as they cannot be trusted and contravene consumer law. I will never use them again.