I bought my daughter the foxing print mermaid shoes one month ago and the side of the shoe has completely broken away. My daughter has hardly worn them! I am so dissapointed, they are terrible quality, shocking in fact. I contacted Clarks to report the issue, and despite purchasing them online I was told I would have to take the shoes into a store to resolve!! I bought online because Clarks closed my local store, and I don't feel confident visiting a store in the pandemic! My nearest store is now a 45 min train journey and a long walk as I don't drive, It will cost me expensive train fair and am not vaccinated against covid yet! So I wont be able to return these faulty shoes that I bought ONLINE. Clarks used to be the place to go for kids shoes, but seems they are now cheap, tacky poor quality and have terrible customer service too, but still with an expensive price tag. I wont be buying Clarks for my daughter again. An absolutely shameful policy that denies customers their right to return a faulty product, in making returning as difficult as possible! I would also like to add that Clarks would not allow me to post this review on their website!! So unbelievabally shocking, I will never buy from Clarks again.