They shipped the wrong size. There is no branding on the shoe or size. Here is what they replied. Thanks for your email and purchase in our store. Since the dimensions are manually measured by us, there will inevitably be some errors, which are unavoidable. I had shipped out to you according to the size you placed the order. Maybe you can give this product to your relatives or friends. But not the quality problem we couldn't apply for the refund to you, we could apply for the highest discount code at 15% for you, is it ok? And if you return it, you need to pay the shipping cost to China, it needs about a month to solve. This is a long waiting process. So we suggest that you could accept the discount code.