I tried on a pair of suade boots in store, I needed a bigger size, paid £120 & the shop assistant arranged to have them delivered to my home address. The boots came promptly but the right boot had something in the toe area. I rang the shop & was told to return which I did. I also advised on the return document that if they put their hand in the right boot they would feel the stiff plastic? You couldn’t make this up, the boots were replaced. I received yesterday & they have returned the same pair of boots. So tomorrow I shall be returning the boots to the store & request a refund. What a waste of time & cost to Clark’s for delivery etc, Shame as I think they would have been comfortable boots, but I am not prepared to request again.