Don't buy either on line or in store unless you are 100% sure you want the shoes and will never ask for a refund. Bought shoes on line and was not happy Receipt in the box said to either return shoes to nearest store or send back. I decided to go to nearest store, see what else they might have and try to support a local biz during the pandemic. Found nothing so returned shoes. Clerk said it might take up to 3 months because we could not figure out which credit card had been used for the original purchase. 3 months later, still no refund. Sent email to customer service, no reply. Called and was told that the store should have never refunded the money, all on-lines had to come back to the warehouse. I asked why then that their paperwork says I can do that? He - with very posh British accent in the US - informed me he didn't know but the store should have known better. If I wanted my money back I had to go to the store and work it out with them. Not my job to straighten out corporate policies but will now go to the local store and make a real big stink on a busy Sat and make sure as many people as possible hear me. See lots of reviews with similar issues.